Contact us
Contact details will be posted here before payments open to the public.
Compute will never ask for your seed phrase or private key. Anyone who asks is not us.
What to include
- Your full wallet address.
- For a payment: the transaction signature, and the invoice or the amount and time.
- For a job or a rental: what you did, what you expected and what happened, and the job or rental ID if you have it.
- A screenshot, if it helps.
For a security problem, put “Security” in the subject and do not post the details in public.
Common questions
- I paid but have no credits.Credits are added after the transfer is confirmed on chain, which can take a minute or two. Check Activity in your Wallet. If nothing appears, send us the transaction signature. We reconcile it against the chain and either credit it or return it to the sending wallet.
- An image failed or was blocked.The credits reserved for it are returned automatically. You will see the refund in Activity in your Wallet.
- My rented GPU ended or disappeared.If it vanished mid-hour, that hour is refunded as credits. If your credits ran out, the rental ends and the GPU is deleted with its files. Each hour is charged when it starts, and stopping early does not refund the hour already charged.
- I want an image off the gallery.Open Your generations in the Studio and remove it from the gallery. If someone else’s image breaks the rules, report it.
- Can I withdraw my credits?Only if the Withdraw tab in your Wallet says withdrawals are open. Otherwise credits are spent on Compute. The credit policy has the details.
- Delete my data.Send us your wallet address and what you want deleted. See Privacy for what we can and cannot delete.
More
- Service status shows which services are set up.
- Docs explain how launches, credits and GPUs work.
- Terms & credit policy and Privacy.
- Report content, such as an image, a coin or a copyright problem.